Support Guides
Guides for making the most of your shared hosting package, covering common setup tasks and day-to-day management.
The Setup Node.js App tool in cPanel lets you run Node.js applications directly on your shared hosting account. This guide walks you through creating a basic working application so you can confirm Node.js is functioning correctly before building out your own…
Cloudflare provides DNS management with built-in security features and a content delivery network that speeds up your site. Setting up Cloudflare requires adding your domain to their platform, configuring DNS records and updating your nameservers. You will…
Missing or incomplete CA bundles cause SSL installation failures on GeoTrust and RapidSSL certificates. Browsers display security warnings when the certificate chain is broken, even though your certificate itself is valid. You will build a complete CA bundle…
The document root is the directory where cPanel serves your website files from. By default, this is the public_html folder, but you may need to change it when installing applications that require custom directory structures, running multiple site versions or…
Exporting your DNS zone from cPanel creates a complete record of your domain’s DNS configuration. You can use this file to archive records, audit your setup or migrate to another DNS service without losing any entries. You will export your zone using…
SSHFS lets you mount remote directories over SSH and access them as if they were stored locally on your system. This is useful when managing files across multiple servers, backing up data or working with remote development environments. You will install…
Email spoofing allows attackers to send messages that appear to come from your domain. A DMARC record tells receiving mail servers how to handle emails that fail authentication checks, protecting your domain’s reputation and preventing unauthorised use.…
The “Too Many Redirects” or ERR_TOO_MANY_REDIRECTS error appears when your site gets stuck in an infinite redirect loop. Pages refuse to load because conflicting rules keep bouncing requests back and forth between different versions of your…
Out of office replies let your contacts know when you are unavailable to respond to emails. Setting up an autoresponder in Roundcube prevents confusion and manages expectations while you are away from your inbox. You will configure an autoresponder through…
Migrating a cPanel account to your reseller hosting preserves your site files, databases and email accounts in a single transfer. A full cPanel backup packages everything into one file that you restore on the target server, avoiding manual file transfers and…