Support Guides

Web Hosting Guides

Guides for making the most of your shared hosting package, covering common setup tasks and day-to-day management.

How to use the cPanel file manager

The cPanel file manager provides a visual interface for managing your website files. You can upload, edit, move and delete files without configuring an FTP client. This makes it ideal for quick file operations and basic site maintenance. You will learn how to…

How to add a domain to your hosting account

Adding domains to your hosting account allows you to run multiple websites from a single package. This works well for smaller sites with minimal resource requirements, such as portfolios or personal projects. You will configure the domain through your control…

How to edit your hosts file

Editing your hosts file lets you point a domain to any server without changing DNS records. This is useful when you need to preview a site on a new server before switching nameservers or when testing changes in a staging environment. Your hosts file maps…

How to force HTTPS on your website

Forcing HTTPS ensures all visitors connect to your website over an encrypted connection. Without HTTPS enabled, browsers flag your site as insecure and visitors see warnings that damage trust. This prevents data interception and confirms your SSL/TLS…

How to set up custom nameservers

Custom nameservers let you brand your reseller hosting service with your own domain name. Instead of clients pointing their domains to generic nameservers, they use nameservers under your domain. This makes your service look more professional and keeps your…

How to create a PHP contact form

Contact forms allow visitors to reach you without exposing your email address to spam bots. A PHP contact form processes submissions on your server and sends messages directly to your inbox. You will create a basic PHP contact form, configure the mail headers…

How to configure an SSL certificate

SSL certificate configuration links your certificate to your domain and server through a validation method. Without completing this step, your certificate cannot be installed or activated on your hosting account. You will select a server type, enter your…

View website access log or Apache log

Website logs record every request, error and connection your server processes. You need these logs to diagnose server issues, identify why a website went down or understand what caused an error. You will access different log types depending on what you are…

How to install an SSL certificate in cPanel and Plesk

An SSL certificate encrypts data between your website and its visitors. Installing one protects sensitive information like passwords and payment details whilst displaying the padlock icon in browsers. This confirms to visitors that your site is authentic and…

How to generate a certificate signing request

A certificate signing request (CSR) contains the information a certificate authority needs to issue your SSL certificate. You generate the CSR on your server, submit it to the certificate authority and receive a signed certificate in return. You will create a…