Support Guides

cPanel

Guides for users of the cPanel/WHM control panel.

How to use Git version control in cPanel

Git tracks file changes across your project, allowing multiple developers to work on the same codebase without conflicts. You can create repositories directly in cPanel, clone existing projects from GitHub or GitLab and manage branches without command-line…

How to remove malware from WordPress

A hacked WordPress site can redirect visitors, send spam, steal data or quietly serve malicious code to anyone who lands on your pages. Because WordPress powers such a large share of the web, it is a frequent target, and attackers often exploit…

How to connect to your hosting account via SSH

SSH (Secure Shell) allows you to manage your hosting account through a command line interface. This gives you direct access to your server environment for running scripts, managing files and executing administrative tasks that would take longer through a…

How to change your hosting account password

Your hosting account password protects access to your client area, billing information and server management tools. Changing it regularly reduces the risk of unauthorised access, particularly if you suspect your credentials have been compromised or shared…

How to restore backups with JetBackup 5 in cPanel

JetBackup 5 gives you direct access to your hosting account backups through cPanel. You can restore individual files, complete directories or entire databases without contacting support. This prevents data loss from accidental deletions, failed updates or…

How to manage Nginx cache in cPanel and Plesk

Nginx reverse proxy cache stores temporary copies of your website’s content. When visitors access your site, Nginx serves the cached version directly instead of processing each request through your primary web server. This reduces server load and speeds…

How to use a custom domain with iCloud Mail

iCloud Mail provides advanced spam filtering and automatic synchronisation across Apple devices. Connecting your custom domain to iCloud Mail gives you professional email addresses while keeping your inbox separate from your hosting package. You will…

How to access webmail on cPanel

Webmail lets you access your email through a browser without installing additional software. You can check messages, send replies and manage folders from any device with an internet connection. You will log in to webmail either through your domain name or…

How to set up email autoresponders in cPanel

Email autoresponders send automatic replies when someone emails a specific address. You can use them to confirm receipt of customer enquiries, notify senders when you are out of the office or acknowledge form submissions without manual intervention. You will…

How to fix WordPress contact form emails not sending

WordPress contact forms often fail to send emails because shared hosting servers block unauthenticated mail by default. When visitors submit a form through WPForms, Contact Form 7, Elementor Forms or similar plugins, the message never arrives in your inbox.…