Support Guides
Guides for users of the cPanel/WHM control panel.
In cPanel, open Backup under Files, generate a full account backup and download it. Extract the archive and open the dnszones folder, where each domain has its own file ending in .db. Alternatively, open JetBackup 5, go to Restore & Download, choose the…
Log in to WHM on port 2087 and use Add a Package to set disk, bandwidth, email and database limits for each tier. Create each client's cPanel account with Create a New Account and assign it a package. WHMCS, installed through Softaculous and linked with a WHM…
In WHM, search for create account or open Create a New Account under Account Functions. Enter the primary domain, and WHM fills in a username based on it. Generate a password, then pick a package or set resource limits manually. Leave mail routing on…
In cPanel, open Zone Editor under Domains, click Manage beside the domain and add a TXT record named _dmarc followed by your domain. A starting value for the Domain-based Message Authentication, Reporting and Conformance (DMARC) record is v=DMARC1; p=none,…
In cPanel, open WordPress Management in the Domains section and click Plugins in the WordPress Toolkit navigation bar. Tick the plugins you want to turn off and click Deactivate above the list. Deactivated plugins then show an Inactive status. WordPress…
Log in to cPanel and open MultiPHP Manager in the Software section. Tick each domain you want to change, pick a version from the PHP Version dropdown and click Apply. The new version takes effect immediately and only for the domains you ticked. Take a backup…
In cPanel, open Email Deliverability, click Manage beside the domain and click Install the suggested record. For a custom Sender Policy Framework (SPF) record, open Zone Editor and add a TXT record on the domain name. A basic value is v=spf1 +a +mx ~all,…
With Secure Shell (SSH) access enabled, open Git Version Control in the Files section of cPanel and click Create. Untick Clone a Repository for an empty repository, or paste a clone URL from GitHub or GitLab to copy an existing one. Set a path relative to…
Run Check WordPress Integrity in WordPress Toolkit to replace altered core files, then scan the whole account with ImunifyAV. Check by hand for PHP files inside wp-content/uploads and for code using eval() or base64_decode(). Change every WordPress, FTP and…
Change the client area password by clicking your name in the top right corner and choosing Change Password. The cPanel password is separate and changes under Manage Services, then the service, then Change Password in the Actions section. Resellers can reset a…