Support Guides
Guides for users of the Plesk control panel.
In Plesk, open Apache & nginx Settings for the domain, switch off Proxy mode and clear the NGINX cache to test whether the proxy is at fault. Blank pages or 500 errors usually mean Run PHP as needs resetting to FPM application served by Apache. Restored files…
In Plesk, click Subscriptions in the left sidebar, then Add Subscription, and enter the domain, login credentials and a service plan. Limits for a single subscription change from its Hosting Plan tab by selecting Customize. Picking a different entry in the…
In Plesk, open your domain's SSL/TLS Certificates page under Security, click More Options and choose the free Let's Encrypt certificate. Tick 'Assign the certificate to the mail domain' before clicking Get it free. Mail Access should then show as Secured…
Run Check WordPress Integrity in WordPress Toolkit to replace altered core files, then scan the whole account with ImunifyAV. Check by hand for PHP files inside wp-content/uploads and for code using eval() or base64_decode(). Change every WordPress, FTP and…
Change the client area password by clicking your name in the top right corner and choosing Change Password. The cPanel password is separate and changes under Manage Services, then the service, then Change Password in the Actions section. Resellers can reset a…
Log in to the client area, open Services then My Services, choose the service and click Login to cPanel or Login to Plesk. Logging in directly uses the control panel address, username and password from your welcome email. Each panel has its own port: 2083 for…
Connect to the virtual private server (VPS) over Secure Shell (SSH) as root and run /etc/init.d/psa restart to restart every Plesk service. A full Plesk restart causes roughly 30 to 60 seconds of downtime. If only the panel is unreachable,…
In cPanel, install a certificate with Run AutoSSL under SSL/TLS Status, then set the domain's Force HTTPS Redirect switch to On under Domains. In Plesk, open Hosting Settings for the domain and tick the permanent 301 redirect from HTTP to HTTPS. On any Apache…
Create two address (A) records in your DNS zone editor, ns1 and ns2 on your domain, each pointing to your hosting provider's nameserver IP address. Ask your domain registrar to add glue records, which tie those hostnames to the same IP addresses at the…
Connect to the VPS as root over Secure Shell (SSH) and run the one-click installer command published at get.plesk.com. Installation takes 15 to 30 minutes, and the terminal shows your login address when it finishes. Open your server's IP address or domain on…