Support Guides

Plesk

Guides for users of the Plesk control panel.

How to fix JetBackup restore issues on Plesk

JetBackup restores can fail silently or leave a site broken when Plesk is running an NGINX reverse proxy in front of Apache or PHP-FPM. The restore process may complete without errors, but the site remains inaccessible due to proxy configuration conflicts,…

How to manage subscriptions in Plesk

A subscription in Plesk is the set of hosting resources and permissions assigned to a domain. Managing subscriptions lets you control disk space, traffic limits, service plan associations and domain ownership without touching the command line. This article…

How to secure email with SSL in Plesk

Email sent without SSL encryption travels across the internet in plain text. Anyone intercepting the connection can read your messages, passwords and attachments. SSL certificates encrypt these connections and prevent unauthorised access to your email data.…

How to remove malware from WordPress

A hacked WordPress site can redirect visitors, send spam, steal data or quietly serve malicious code to anyone who lands on your pages. Because WordPress powers such a large share of the web, it is a frequent target, and attackers often exploit…

How to change your hosting account password

Your hosting account password protects access to your client area, billing information and server management tools. Changing it regularly reduces the risk of unauthorised access, particularly if you suspect your credentials have been compromised or shared…

How to log in to cPanel, WHM or Plesk

Your hosting control panel gives you access to manage domains, email accounts, databases and files. You can log in through the client area for quick access or use the direct login URL from your welcome email. This guide covers both methods for cPanel, WHM and…

How to restart Plesk services via SSH

Plesk services occasionally need restarting to resolve login problems, email delivery failures or web hosting errors. A targeted restart fixes these issues with minimal downtime and no data loss. You will restart Plesk services by connecting to your VPS via…

How to force HTTPS on your website

Forcing HTTPS ensures all visitors connect to your website over an encrypted connection. Without HTTPS enabled, browsers flag your site as insecure and visitors see warnings that damage trust. This prevents data interception and confirms your SSL/TLS…

How to set up custom nameservers

Custom nameservers let you brand your reseller hosting service with your own domain name. Instead of clients pointing their domains to generic nameservers, they use nameservers under your domain. This makes your service look more professional and keeps your…

How to install Plesk on your VPS

Plesk provides a web-based control panel for managing your VPS hosting environment. Installing Plesk gives you tools to manage domains, email accounts, databases and security settings through a graphical interface rather than command line only. You will…