Support Guides

Plesk

Guides for users of the Plesk control panel.

View website access log or Apache log

Website logs record every request, error and connection your server processes. You need these logs to diagnose server issues, identify why a website went down or understand what caused an error. You will access different log types depending on what you are…

How to restart Apache on your VPS

Apache stops responding when configuration changes fail to load, memory limits are reached or processes become stuck. Restarting the service clears these issues and applies any pending configuration updates. You will restart Apache using cPanel/WHM, Plesk or…

How to install Plesk on your VPS

Plesk provides a web-based control panel for managing your VPS hosting environment. Installing Plesk gives you tools to manage domains, email accounts, databases and security settings through a graphical interface rather than command line only. You will…

How to set up Google Workspace email

Google Workspace provides business email through Gmail alongside productivity tools like Drive, Calendar and Meet. Setting it up requires updating your domain’s MX records so email routes through Google’s servers instead of your hosting…

How can I Install WordPress?

WordPress powers over 40% of websites worldwide because it combines powerful features with straightforward content management. Installing WordPress on cPanel hosting gives you access to two installation methods: WordPress Toolkit for managing multiple sites…

How to create an email account

Custom email accounts that match your domain name establish credibility and strengthen your brand identity. Creating an email address like contact@yourdomain.co.uk appears more professional than using a generic provider. You will create email accounts through…

How to install an SSL certificate in cPanel and Plesk

An SSL certificate encrypts data between your website and its visitors. Installing one protects sensitive information like passwords and payment details whilst displaying the padlock icon in browsers. This confirms to visitors that your site is authentic and…

How to generate a certificate signing request

A certificate signing request (CSR) contains the information a certificate authority needs to issue your SSL certificate. You generate the CSR on your server, submit it to the certificate authority and receive a signed certificate in return. You will create a…

How to create FTP accounts in cPanel and Plesk

Additional FTP accounts let you grant file access to developers or team members without sharing your main login credentials. You can restrict each account to specific folders and set storage quotas to prevent any single user from consuming your entire…

How to create a MySQL database in cPanel

MySQL databases store all the content, settings and user data for applications like WordPress, Drupal and Joomla. Without a properly configured database, these applications cannot function and will display connection errors. You will create a MySQL database…