Support Guides

Domain Guides

Setting up, managing, and troubleshooting domain names, from first-time configuration to DNS updates.

What is a domain name?

A domain name is a human-readable address that points to a location on the internet. Without domain names, every website would need to be accessed by a numeric IP address, which is difficult to remember and share. This article explains what a domain name is,…

Subdomain vs subdirectory: what is the difference?

When you add a new section to your website, you have two structural options: a subdomain that appears before your domain name (such as blog.example.co.uk), or a subdirectory that follows it (such as example.co.uk/blog). Choosing between them affects how your…

How to check DNS propagation for your domain

DNS propagation checks confirm that your domain’s DNS records have updated correctly and are resolving across global DNS servers. You need to verify propagation after pointing your domain to a new server, changing mail routing or configuring subdomains.…

How to perform a WHOIS domain lookup

A WHOIS lookup reveals who owns a domain, when it expires and where its DNS is hosted. You need this information when troubleshooting DNS issues, verifying domain availability or checking registration details before a transfer. You will perform a WHOIS query…

What are our default nameservers?

Nameservers translate domain names into IP addresses and determine which DNS provider manages your domain’s settings. When you point your domain to our nameservers, we handle DNS configuration and automatically connect your domain to your hosting. You…

How to register a domain name

A domain name is the address visitors type to reach your website. Registering one secures your online identity and prevents others from claiming the name you want. You will search for available domains, select a registration period and complete checkout. Once…

What is a Fully Qualified Domain Name (FQDN)?

A Fully Qualified Domain Name (FQDN) is the complete address that identifies a specific device or service on a network. Unlike a partial domain name, an FQDN includes every level of the domain hierarchy from the hostname through to the top-level domain. FQDNs…

How to change nameservers for your domain

Nameservers direct traffic to your domain by storing DNS records that point to your website, email server and other services. You need to change nameservers when moving your domain to new hosting or configuring external services like Cloudflare. You will…