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Mail Guides

Setting up and managing email across all hosting services, including third-party mail clients and applications.

How to set up a DMARC record in cPanel

Email spoofing allows attackers to send messages that appear to come from your domain. A DMARC record tells receiving mail servers how to handle emails that fail authentication checks, protecting your domain’s reputation and preventing unauthorised use.…

How to transfer emails using Outlook

Transferring emails between hosting providers requires exporting your existing mail and importing it into your new account. Outlook handles this process through PST files, which preserve your folder structure and message history. You will export mail from…

How to change your Plesk contact email

Your Plesk contact email receives account alerts, renewal reminders, resource usage warnings and password reset links. An outdated email address means you miss critical notifications and cannot recover your account if you get locked out. You will update your…

How to set up an out of office reply in Roundcube

Out of office replies let your contacts know when you are unavailable to respond to emails. Setting up an autoresponder in Roundcube prevents confusion and manages expectations while you are away from your inbox. You will configure an autoresponder through…

How to use POP3 for email

Post Office Protocol version 3 (POP3) downloads email from your mail server to your local device. Unlike IMAP, which keeps messages on the server, POP3 removes them after download by default. This frees up server storage and lets you access downloaded…

How to track an IP address in Gmail

Tracking the sender’s IP address helps you verify whether an email is legitimate or a phishing attempt. Gmail stores this information in email headers, which you can view through the web interface. You will extract the IP address from Gmail’s…

How to add an SPF record in cPanel

Email spoofing allows spammers to forge sender addresses and impersonate legitimate domains. An SPF record prevents this by publishing a list of authorised mail servers for your domain. When receiving mail servers check your SPF record, they can verify…

How to fix greyed out emails in Roundcube

Greyed out emails in Roundcube webmail prevent you from reading messages in your inbox. This happens when the webmail client fails to properly index your mailbox, most commonly after a server transfer or when mailbox settings become misconfigured. You will…

How to secure email with SSL in Plesk

Email sent without SSL encryption travels across the internet in plain text. Anyone intercepting the connection can read your messages, passwords and attachments. SSL certificates encrypt these connections and prevent unauthorised access to your email data.…

How to use a custom domain with iCloud Mail

iCloud Mail provides advanced spam filtering and automatic synchronisation across Apple devices. Connecting your custom domain to iCloud Mail gives you professional email addresses while keeping your inbox separate from your hosting package. You will…