Support Guides
Setting up and managing email across all hosting services, including third-party mail clients and applications.
Email spoofing allows attackers to send messages that appear to come from your domain. A DMARC record tells receiving mail servers how to handle emails that fail authentication checks, protecting your domain’s reputation and preventing unauthorised use.…
Transferring emails between hosting providers requires exporting your existing mail and importing it into your new account. Outlook handles this process through PST files, which preserve your folder structure and message history. You will export mail from…
Your Plesk contact email receives account alerts, renewal reminders, resource usage warnings and password reset links. An outdated email address means you miss critical notifications and cannot recover your account if you get locked out. You will update your…
Out of office replies let your contacts know when you are unavailable to respond to emails. Setting up an autoresponder in Roundcube prevents confusion and manages expectations while you are away from your inbox. You will configure an autoresponder through…
Post Office Protocol version 3 (POP3) downloads email from your mail server to your local device. Unlike IMAP, which keeps messages on the server, POP3 removes them after download by default. This frees up server storage and lets you access downloaded…
Tracking the sender’s IP address helps you verify whether an email is legitimate or a phishing attempt. Gmail stores this information in email headers, which you can view through the web interface. You will extract the IP address from Gmail’s…
Email spoofing allows spammers to forge sender addresses and impersonate legitimate domains. An SPF record prevents this by publishing a list of authorised mail servers for your domain. When receiving mail servers check your SPF record, they can verify…
Greyed out emails in Roundcube webmail prevent you from reading messages in your inbox. This happens when the webmail client fails to properly index your mailbox, most commonly after a server transfer or when mailbox settings become misconfigured. You will…
Email sent without SSL encryption travels across the internet in plain text. Anyone intercepting the connection can read your messages, passwords and attachments. SSL certificates encrypt these connections and prevent unauthorised access to your email data.…
iCloud Mail provides advanced spam filtering and automatic synchronisation across Apple devices. Connecting your custom domain to iCloud Mail gives you professional email addresses while keeping your inbox separate from your hosting package. You will…