Support Guides

Mail Guides

Setting up and managing email across all hosting services, including third-party mail clients and applications.

Email attachment size limits explained

Sending a large file by email can result in the message being rejected before it reaches the recipient. Knowing the size limits that apply to your email account helps you avoid failed deliveries and find the right tool for the job. Email attachment size…

Build an automated mail responder with n8n

Manually replying to routine enquiries takes time away from higher-value work. By connecting an IMAP inbox to an AI pipeline in n8n, you can automatically read incoming emails, classify them, generate a professional reply and send it, all without human…

How to manage your email account settings in webmail

The cPanel webmail interface lets you manage your email account settings directly from a browser, without configuring a desktop email client. From a single landing page you can update your password, create autoresponders, set up forwarders and control spam…

How to add your email to iPhone or iPad

If you have created an email account in cPanel, you can add it to the built-in Mail app on your iPhone or iPad. Once configured, you can send and receive email directly from your device using secure IMAP and SMTP connections. Before you begin You need an…

How to change MX records in cPanel

MX (Mail Exchange) records tell the internet which mail servers handle email for your domain. If you are switching to a third-party email provider or setting up custom mail routing, you will need to update these records in cPanel’s Zone Editor. This…

PHP mail() vs SMTP: what’s the difference?

Emails sent from your website can travel via two different methods: PHP’s built-in mail() function or SMTP. Choosing the wrong method is one of the most common reasons contact form messages and order confirmations end up in spam folders. This article…

How to transfer emails using Outlook

Transferring emails between hosting providers requires exporting your existing mail and importing it into your new account. Outlook handles this process through PST files, which preserve your folder structure and message history. You will export mail from…

How to change your Plesk contact email

Your Plesk contact email receives account alerts, renewal reminders, resource usage warnings and password reset links. An outdated email address means you miss critical notifications and cannot recover your account if you get locked out. You will update your…

How to use POP3 for email

Post Office Protocol version 3 (POP3) downloads email from your mail server to your local device. Unlike IMAP, which keeps messages on the server, POP3 removes them after download by default. This frees up server storage and lets you access downloaded…

How to fix greyed out emails in Roundcube

Greyed out emails in Roundcube webmail prevent you from reading messages in your inbox. This happens when the webmail client fails to properly index your mailbox, most commonly after a server transfer or when mailbox settings become misconfigured. You will…