Click your account name in the top right corner of Plesk and choose Edit Profile. Replace the address in the Email field, then click Apply. An address in the External email field acts as a backup for notifications. An address hosted away from the Plesk server keeps alerts arriving if your own mail service fails.
Your Plesk contact email receives account alerts, renewal reminders, resource usage warnings and password reset links. An outdated email address means you miss critical notifications and cannot recover your account if you get locked out.
You will update your contact email through the Plesk account settings. The change takes effect immediately and all future notifications arrive at your new address.
You will access your account profile settings and update the email address field. Plesk stores this address separately from your mailbox configuration.



Your Plesk contact email is now updated. All account notifications, alerts and password reset links will arrive at your new address. Test the change by triggering a notification or checking your account settings confirm the correct email appears.
Review your other email settings while you are in Plesk. You might want to set up out-of-office replies or adjust spam filter settings. If you need to update your billing contact details with us, see our guide on changing account contact information.
Did this guide solve your problem?
Our UK support team answers tickets and live chat every day. Send us the guide you were following and where it stopped working.
Related guides
Every cPanel hosting plan includes mailboxes you manage yourself.
Get cPanel HostingRegister the domain your mailboxes will sit on, with hundreds of extensions available.
Search Domains