Support Guides

Mail Guides

Setting up and managing email across all hosting services, including third-party mail clients and applications.

How to access webmail on cPanel

Webmail lets you access your email through a browser without installing additional software. You can check messages, send replies and manage folders from any device with an internet connection. You will log in to webmail either through your domain name or…

How to set up email autoresponders in cPanel

Email autoresponders send automatic replies when someone emails a specific address. You can use them to confirm receipt of customer enquiries, notify senders when you are out of the office or acknowledge form submissions without manual intervention. You will…

How to set up email on Android devices

Managing email on your Android device allows you to respond to messages wherever you are. IMAP synchronisation keeps your inbox consistent across all devices, so emails you read on your phone appear as read on your computer. You will configure Gmail to accept…

How to set up email forwarders in cPanel

Email forwarders redirect incoming messages from one address to another automatically. This allows you to consolidate multiple email addresses into a single inbox or manage contact addresses for different parts of your business without creating separate…

How to create a mailing list in cPanel

Mailing lists allow you to send the same message to multiple recipients at once. You can use them for internal communications, customer updates or marketing campaigns without manually addressing each email. You will create a mailing list through…

How to set up email in Microsoft Outlook

Microsoft Outlook lets you manage your email without logging into webmail each time. You can set up your account automatically or configure IMAP and SMTP settings manually to send and receive messages through your custom domain email address. This guide…

Email size limits on shared hosting

We limit email attachments to 20MB on shared hosting accounts. This prevents performance issues, protects against security threats and maintains compatibility with other email providers. You can send larger files using dedicated file sharing services like…

How to set up Google Workspace email

Google Workspace provides business email through Gmail alongside productivity tools like Drive, Calendar and Meet. Setting it up requires updating your domain’s MX records so email routes through Google’s servers instead of your hosting…

How to create an email account

Custom email accounts that match your domain name establish credibility and strengthen your brand identity. Creating an email address like contact@yourdomain.co.uk appears more professional than using a generic provider. You will create email accounts through…

How to fix blocked emails and improve deliverability

Email blocking prevents legitimate messages from reaching their intended recipients. Your emails might bounce back with delivery failure notices, land in spam folders or disappear entirely without explanation. These blocks happen when spam filters flag your…