Support Guides

Getting Started Guides

The essentials for new customers — accessing your client area, configuring nameservers, and getting your hosting up and running.

How to check your Windows version in CMD

Knowing your exact Windows version, edition and build number is useful when troubleshooting problems, checking software compatibility or confirming that a system update has applied correctly. Command Prompt gives you several ways to retrieve this information…

How to connect to a MySQL database using PHP

PHP scripts running on cPanel hosting connect to MySQL using the hostname localhost. This is different from external database connections, which use the server’s IP address. You will create a MySQL database and user in cPanel, then write a PHP script…

How to check your Windows version in Command Prompt

Knowing your exact Windows version, edition and build number is useful when troubleshooting problems, checking software compatibility or confirming that system updates have applied correctly. Command Prompt gives you several ways to retrieve this information…

How to open a support ticket

Support tickets connect you directly with our technical team when you need help with your hosting account. You can submit tickets for technical problems, account changes or general product questions. You will open a ticket from your client area, provide…

How to understand LVE resource limits on shared hosting

LVE (Lightweight Virtual Environment) technology isolates each cPanel account on shared hosting into its own virtual environment. This prevents any single website from consuming excessive server resources and affecting other sites on the same server. You will…

How to find your server hostname

Your server hostname lets you access your control panel and webmail when DNS issues prevent you from reaching your domain. Every server has an IP address and a configured hostname that works independently of your domain name. You will find your hostname in…

How to install PuTTY on Windows, Linux and macOS

PuTTY is an open source SSH client that provides a graphical interface for managing secure connections. While Windows 10 and later include a built-in OpenSSH client, PuTTY offers advantages like a user-friendly GUI, portable standalone versions and advanced…

How to migrate from another host to UWH

Moving your website to a new hosting provider means transferring your files, databases and email accounts from your old host to your new one. If your current host runs cPanel, UWH can handle that transfer for you through the Migration Centre in the client…

How to update contact details in cPanel

Outdated contact details in cPanel prevent you from receiving critical notifications about your hosting account. You miss alerts about SSL certificate failures, DNS errors and security issues that could disrupt your site. Keeping your email address current…

How to manage DNS records in cPanel

DNS records control where your domain points for web traffic, email and other services. When records are misconfigured, visitors cannot reach your site or emails fail to deliver. You will use cPanel’s Zone Editor to add, edit or delete DNS records for…