Support Guides
The essentials for new customers — accessing your client area, configuring nameservers, and getting your hosting up and running.
Call mysqli_connect in PHP with localhost as the hostname, followed by the database user, password and database name created in cPanel. On cPanel, database and user names carry the account username as a prefix, joined by an underscore. An 'Access denied'…
Open Command Prompt and type ver to see the version number on one line. The systeminfo command returns a full summary including the edition, build number and system type. The command wmic os get Caption, Version, BuildNumber prints a short table, though…
Log in to the client area, open the Support menu and click Open New Ticket. Give the ticket a clear subject, choose the related service and describe the problem, attaching screenshots or log files where they help. Replies arrive by email and also appear under…
Lightweight Virtual Environment (LVE) caps what each cPanel account on a shared server can use: CPU, memory, disk input and output, processes and concurrent connections. LVE limits override php.ini, so a 2048M PHP memory limit still runs inside a 1GB LVE…
Your server hostname is listed under Server Information in the welcome email sent when your hosting was set up. The client area shows it too, under Services, My Services, your service, then Server Information. Port 2083 on the hostname opens cPanel, 2087…
On Windows, download the installer from the official PuTTY website and run it. On Debian and similar Linux systems, run sudo apt-get install putty, then sudo apt-get install putty-tools for the key utilities. On macOS, install it with brew install putty or…
Open Migration Centre in the client area sidebar, click Start New Migration, choose the destination plan and enter your old host's hostname, cPanel username and password. Our team then copies your files, databases and email across and tells you when the move…
In cPanel, open Contact Information under Preferences and enter your address in the Primary Email field. A secondary address is optional and acts as a backup if the first stops working. Enter your cPanel password, tick the alerts you want, such as SSL and…
Log in to cPanel and open Zone Editor in the Domains section. The buttons beside each domain add a single A, CNAME (alias) or MX (mail exchanger) record. Click Manage to add any other record type, such as TXT, or to edit or delete existing records. Changes…
To connect over Secure Shell (SSH), generate a key pair with ssh-keygen -t rsa on Linux or macOS, or with PuTTYgen on Windows. Import the public key in cPanel under SSH Access, Manage SSH Keys, then click Authorize. Connect with ssh -p 9284 username@hostname,…