How to open a support ticket
Support tickets connect you directly with our technical team when you need help with your hosting account. You can submit tickets for technical problems, account changes or general product questions. You will open a ticket from your client area, provide…
How to understand LVE resource limits on shared hosting
LVE (Lightweight Virtual Environment) technology isolates each cPanel account on shared hosting into its own virtual environment. This prevents any single website from consuming excessive server resources and affecting other sites on the same server. You will…
How to find your server hostname
Your server hostname lets you access your control panel and webmail when DNS issues prevent you from reaching your domain. Every server has an IP address and a configured hostname that works independently of your domain name. You will find your hostname in…
What are our default nameservers?
Nameservers translate domain names into IP addresses and determine which DNS provider manages your domain’s settings. When you point your domain to our nameservers, we handle DNS configuration and automatically connect your domain to your hosting. You…
How to install PuTTY on Windows, Linux and macOS
PuTTY is an open source SSH client that provides a graphical interface for managing secure connections. While Windows 10 and later include a built-in OpenSSH client, PuTTY offers advantages like a user-friendly GUI, portable standalone versions and advanced…
How to migrate from another host to UWH
Moving your website to a new hosting provider means transferring your files, databases and email accounts from your old host to your new one. If your current host runs cPanel, UWH can handle that transfer for you through the Migration Centre in the client…
How to update contact details in cPanel
Outdated contact details in cPanel prevent you from receiving critical notifications about your hosting account. You miss alerts about SSL certificate failures, DNS errors and security issues that could disrupt your site. Keeping your email address current…
How to manage DNS records in cPanel
DNS records control where your domain points for web traffic, email and other services. When records are misconfigured, visitors cannot reach your site or emails fail to deliver. You will use cPanel’s Zone Editor to add, edit or delete DNS records for…
How to troubleshoot website access issues
Website access failures prevent visitors from reaching your site, sometimes displaying error messages and sometimes showing nothing at all. These issues stem from firewall blocks, DNS misconfigurations, malware infections or domain problems. You will diagnose…
How to connect to your hosting account via SSH
SSH (Secure Shell) allows you to manage your hosting account through a command line interface. This gives you direct access to your server environment for running scripts, managing files and executing administrative tasks that would take longer through a…
