Support Guides

Getting Started Guides

The essentials for new customers — accessing your client area, configuring nameservers, and getting your hosting up and running.

How to change your hosting account password

Change the client area password by clicking your name in the top right corner and choosing Change Password. The cPanel password is separate and changes under Manage Services, then the service, then Change Password in the Actions section. Resellers can reset a…

How to log in to cPanel, WHM or Plesk

Log in to the client area, open Services then My Services, choose the service and click Login to cPanel or Login to Plesk. Logging in directly uses the control panel address, username and password from your welcome email. Each panel has its own port: 2083 for…

How to manage billing and payment methods

Log in to your client area and click Payment Methods in the billing section to add, edit or remove cards. Pay a single invoice with PayPal Checkout, or click PayPal Subscribe on an invoice to set up recurring payments. PayPal subscriptions and Worldpay…