Support Guides
Guides for users of the cPanel/WHM control panel.
Your hosting account password protects access to your client area, billing information and server management tools. Changing it regularly reduces the risk of unauthorised access, particularly if you suspect your credentials have been compromised or shared…
JetBackup 5 gives you direct access to your hosting account backups through cPanel. You can restore individual files, complete directories or entire databases without contacting support. This prevents data loss from accidental deletions, failed updates or…
Nginx reverse proxy cache stores temporary copies of your website’s content. When visitors access your site, Nginx serves the cached version directly instead of processing each request through your primary web server. This reduces server load and speeds…
Webmail lets you access your email through a browser without installing additional software. You can check messages, send replies and manage folders from any device with an internet connection. You will log in to webmail either through your domain name or…
Email autoresponders send automatic replies when someone emails a specific address. You can use them to confirm receipt of customer enquiries, notify senders when you are out of the office or acknowledge form submissions without manual intervention. You will…
Directory password protection adds an authentication layer before visitors can access specific folders on your site. This prevents unauthorised access to sensitive areas like WordPress admin pages, staging environments or client documents. You will configure…
The cPanel file manager provides a visual interface for managing your website files. You can upload, edit, move and delete files without configuring an FTP client. This makes it ideal for quick file operations and basic site maintenance. You will learn how to…
Email forwarders redirect incoming messages from one address to another automatically. This allows you to consolidate multiple email addresses into a single inbox or manage contact addresses for different parts of your business without creating separate…
Mailing lists allow you to send the same message to multiple recipients at once. You can use them for internal communications, customer updates or marketing campaigns without manually addressing each email. You will create a mailing list through…
Your hosting control panel gives you access to manage domains, email accounts, databases and files. You can log in through the client area for quick access or use the direct login URL from your welcome email. This guide covers both methods for cPanel, WHM and…