Support Guides

cPanel

Guides for users of the cPanel/WHM control panel.

How to change your hosting account password

Your hosting account password protects access to your client area, billing information and server management tools. Changing it regularly reduces the risk of unauthorised access, particularly if you suspect your credentials have been compromised or shared…

How to restore backups with JetBackup 5 in cPanel

JetBackup 5 gives you direct access to your hosting account backups through cPanel. You can restore individual files, complete directories or entire databases without contacting support. This prevents data loss from accidental deletions, failed updates or…

How to manage Nginx cache in cPanel and Plesk

Nginx reverse proxy cache stores temporary copies of your website’s content. When visitors access your site, Nginx serves the cached version directly instead of processing each request through your primary web server. This reduces server load and speeds…

How to access webmail on cPanel

Webmail lets you access your email through a browser without installing additional software. You can check messages, send replies and manage folders from any device with an internet connection. You will log in to webmail either through your domain name or…

How to set up email autoresponders in cPanel

Email autoresponders send automatic replies when someone emails a specific address. You can use them to confirm receipt of customer enquiries, notify senders when you are out of the office or acknowledge form submissions without manual intervention. You will…

How to password-protect directories in cPanel

Directory password protection adds an authentication layer before visitors can access specific folders on your site. This prevents unauthorised access to sensitive areas like WordPress admin pages, staging environments or client documents. You will configure…

How to use the cPanel file manager

The cPanel file manager provides a visual interface for managing your website files. You can upload, edit, move and delete files without configuring an FTP client. This makes it ideal for quick file operations and basic site maintenance. You will learn how to…

How to set up email forwarders in cPanel

Email forwarders redirect incoming messages from one address to another automatically. This allows you to consolidate multiple email addresses into a single inbox or manage contact addresses for different parts of your business without creating separate…

How to create a mailing list in cPanel

Mailing lists allow you to send the same message to multiple recipients at once. You can use them for internal communications, customer updates or marketing campaigns without manually addressing each email. You will create a mailing list through…

How to log in to cPanel, WHM or Plesk

Your hosting control panel gives you access to manage domains, email accounts, databases and files. You can log in through the client area for quick access or use the direct login URL from your welcome email. This guide covers both methods for cPanel, WHM and…