Support Guides
Guides for users of the cPanel/WHM control panel.
In cPanel, open JetBackup 5 from the Files section and choose Full Backups, Home Directory or Databases. Select a backup date and click Restore, then follow progress on the queue page. A full account restore overwrites every file, database and email account…
In cPanel, click the Nginx Cache toggle in the General Information panel on the main screen to switch caching on or off. A Clear Cache button appears beside the toggle while caching is active. In Plesk, open Hosting & DNS, then Apache & nginx Settings, tick…
Type your domain followed by /webmail into a browser, or add :2096 after the domain. Log in with the full email address and its password, then choose Roundcube or Horde. In cPanel, the Check Email button beside a mailbox in Email Accounts opens it without a…
In cPanel, open Autoresponders in the Email section and click Add Autoresponder. Enter the email address, then fill in the From, Subject and Body fields, leaving the character set as UTF-8. Set a start time, and leave the stop time blank to run indefinitely…
In cPanel, open Directory Privacy in the Files section, click Edit beside the folder and tick 'Password protect this directory'. Name the protected area and click Save. Access also needs a user, created with a username and password in the Create User section…
Log in to cPanel, scroll to the Files section and click File Manager, which opens in a new browser tab. The left column shows your folder tree, and the right column lists whatever is in the selected folder. Select a file, then use the toolbar to upload, edit,…
Log in to cPanel, open Forwarders in the Email section and click Add Forwarder. Type the part of the address before the @ sign and pick the domain from the dropdown. Choose 'Forward to email address' and enter the destination, which can be on your own domain…
In cPanel, open Mailing Lists in the Email section, enter a list name, choose the domain and set an administration password. Choose Public to let anyone subscribe and read the archives, or Private to approve subscribers and keep archives restricted. Click Add…
Log in to the client area, open Services then My Services, choose the service and click Login to cPanel or Login to Plesk. Logging in directly uses the control panel address, username and password from your welcome email. Each panel has its own port: 2083 for…
In cPanel, install a certificate with Run AutoSSL under SSL/TLS Status, then set the domain's Force HTTPS Redirect switch to On under Domains. In Plesk, open Hosting Settings for the domain and tick the permanent 301 redirect from HTTP to HTTPS. On any Apache…