Support Guides
Focused, task-driven articles covering a single action or process.
Run curl -O followed by the file's URL to save it under its original name, or curl -o with a new filename before the URL to rename it. Adding -L makes cURL follow redirects, which otherwise stop the download. Plain curl with a URL prints the file in the…
The default nameservers are ns0.thundercloud.uk and ns1.thundercloud.uk. Set both at your domain registrar so the hosting manages DNS for the domain and connects it to your account. Records can then be added or changed through the DNS zone editor in your…
Download the Docker Compose binary from GitHub with curl into /usr/local/bin/docker-compose, then run chmod +x on it to make it executable. Alternatively, install it through Python's package manager with pip3 install docker-compose. Either way, docker-compose…
Open the email in Gmail, click the three-dot menu and choose Show original to see the full message headers. The sender's IP address follows the 'Received' or 'X-Originating-IP' labels in those headers. Paste the address into an IP lookup tool to see its…
Connect to the server over Secure Shell (SSH), move to the folder holding the file with cd, then run mysql -u username -p database < mysql_file.sql. The -p flag makes the command prompt for the database user's password. The terminal shows nothing while you…
Open the account's webmail from Email Accounts in cPanel using Check Email, then click the Settings cog in Roundcube. Under Server Settings, tick Compact Inbox on Logout and click Save. Log out and back in so Roundcube rebuilds its message index, which clears…
In cPanel, open Directory Privacy in the Files section, click Edit beside the folder and tick 'Password protect this directory'. Name the protected area and click Save. Access also needs a user, created with a username and password in the Create User section…
In cPanel, open Mailing Lists in the Email section, enter a list name, choose the domain and set an administration password. Choose Public to let anyone subscribe and read the archives, or Private to approve subscribers and keep archives restricted. Click Add…
In cPanel, open Domains, click Create A New Domain, enter the domain name and click Submit. cPanel suggests a document root folder, which you can accept or change. In Plesk, go to Websites & Domains, click Add Domain and type the name into the Registered…
In WHM, search for Apache, click HTTP Server (Apache) under Restart Services and confirm with Yes. In Plesk, go to Tools & Settings, then Services Management, and click the restart icon beside Web Server (Apache). Over Secure Shell (SSH) as root, service…