Support Guides
Some familiarity with web hosting or the relevant control panel expected.
In the Gmail app, tap your profile picture, choose Add another account, then Other (IMAP), and enter your full email address and password. Use your domain name as the server address for both incoming and outgoing mail. Incoming mail uses port 993 and outgoing…
In cPanel, open Directory Privacy in the Files section, click Edit beside the folder and tick 'Password protect this directory'. Name the protected area and click Save. Access also needs a user, created with a username and password in the Create User section…
In cPanel, open Mailing Lists in the Email section, enter a list name, choose the domain and set an administration password. Choose Public to let anyone subscribe and read the archives, or Private to approve subscribers and keep archives restricted. Click Add…
In cPanel, open Domains, click Create A New Domain, enter the domain name and click Submit. cPanel suggests a document root folder, which you can accept or change. In Plesk, go to Websites & Domains, click Add Domain and type the name into the Registered…
In the client area, open the certificate from Manage Services, click View Certificate Details and then Configure Certificate. Choose your server type, such as cPanel or Plesk, and paste in your certificate signing request (CSR). Add your contact details, pick…
Remove the transfer lock at your current registrar, then enter it on our domain transfer page and pay at checkout. A .co.uk domain moves when the current registrar changes its Internet Provider Security (IPS) tag to UNLIMITED, so no code is needed. A .com,…
In cPanel, open Raw Access in the Metrics section to view current logs for each domain or download monthly archives as tar.gz files. In Plesk, go to Websites & Domains and click the Logs icon beside the domain. A dropdown at the top of the Plesk log viewer…
In WHM, search for Apache, click HTTP Server (Apache) under Restart Services and confirm with Yes. In Plesk, go to Tools & Settings, then Services Management, and click the restart icon beside Web Server (Apache). Over Secure Shell (SSH) as root, service…
Log in to cPanel and click WordPress Management under Domains to use WordPress Toolkit, or open Softaculous Apps Installer under Software. Both tools ask for the same core details: an installation path, a site title and admin login credentials. WordPress…