Support Guides

Intermediate

Some familiarity with web hosting or the relevant control panel expected.

How to connect to your hosting account via SSH

SSH (Secure Shell) allows you to manage your hosting account through a command line interface. This gives you direct access to your server environment for running scripts, managing files and executing administrative tasks that would take longer through a…

How to use a custom domain with iCloud Mail

iCloud Mail provides advanced spam filtering and automatic synchronisation across Apple devices. Connecting your custom domain to iCloud Mail gives you professional email addresses while keeping your inbox separate from your hosting package. You will…

How to fix WordPress contact form emails not sending

WordPress contact forms often fail to send emails because shared hosting servers block unauthenticated mail by default. When visitors submit a form through WPForms, Contact Form 7, Elementor Forms or similar plugins, the message never arrives in your inbox.…

How to set up email on Android devices

Managing email on your Android device allows you to respond to messages wherever you are. IMAP synchronisation keeps your inbox consistent across all devices, so emails you read on your phone appear as read on your computer. You will configure Gmail to accept…

How to password-protect directories in cPanel

Directory password protection adds an authentication layer before visitors can access specific folders on your site. This prevents unauthorised access to sensitive areas like WordPress admin pages, staging environments or client documents. You will configure…

How to create a mailing list in cPanel

Mailing lists allow you to send the same message to multiple recipients at once. You can use them for internal communications, customer updates or marketing campaigns without manually addressing each email. You will create a mailing list through…

How to add a domain to your hosting account

Adding domains to your hosting account allows you to run multiple websites from a single package. This works well for smaller sites with minimal resource requirements, such as portfolios or personal projects. You will configure the domain through your control…

How to configure an SSL certificate

SSL certificate configuration links your certificate to your domain and server through a validation method. Without completing this step, your certificate cannot be installed or activated on your hosting account. You will select a server type, enter your…

How to transfer your domain to Unlimited Web Hosting

Moving your domain to a new registrar gives you the freedom to consolidate your hosting services or take advantage of better pricing. You will access your domain at your current registrar, gather the required transfer credentials and complete the transfer…

View website access log or Apache log

Website logs record every request, error and connection your server processes. You need these logs to diagnose server issues, identify why a website went down or understand what caused an error. You will access different log types depending on what you are…