Support Guides
In-depth articles combining step-by-step instructions with broader context.
On Ubuntu or Debian, run sudo ufw allow ssh before sudo ufw enable, so starting Uncomplicated Firewall (UFW) does not lock you out. Open a port with sudo ufw allow followed by the port number, adding /tcp to limit the rule to one protocol. Running sudo ufw…
Install Extra Packages for Enterprise Linux (EPEL) first with sudo dnf install epel-release, because many RPM Fusion packages depend on it. Import the RPM Fusion signing keys from the distribution-gpg-keys package and check their fingerprints against the…
In cPanel's MultiPHP INI Editor, select your domain, set memory_limit to 256M and click Apply. Without cPanel, add define('WP_MEMORY_LIMIT', '256M'); to wp-config.php directly above the 'stop editing' comment. Confirm the new figure under Tools, Site Health,…
Run sudo su followed by a username to become that user with your own password, which needs sudo rights. Run su followed by a username to switch using the target account's password instead. Typing whoami shows which account is active, and exit returns you to…
Log in to cPanel and open MultiPHP Manager in the Software section. Tick each domain you want to change, pick a version from the PHP Version dropdown and click Apply. The new version takes effect immediately and only for the domains you ticked. Take a backup…
Open a command prompt or terminal and type ping followed by a domain name, IP address or hostname. Windows sends four packets by default and reports the response time for each. Replies under 100ms indicate a good connection for most uses. Packet loss above 5%…
In Web Host Manager (WHM), open List Accounts, click the plus symbol beside the customer's username and type a new password. Click Change Password to save the new password. The customer can log in to cPanel with the new password as soon as WHM confirms the…
In cPanel, open Email Deliverability, click Manage beside the domain and click Install the suggested record. For a custom Sender Policy Framework (SPF) record, open Zone Editor and add a TXT record on the domain name. A basic value is v=spf1 +a +mx ~all,…
With an SSL certificate installed, change both URL fields under Settings, then General, from http:// to https://. Use the Better Search Replace plugin to swap your old http:// address for the https:// version across every database table, after a dry run.…
Run tracert on Windows, or mtr on macOS and Linux, against your server to see whether a firewall is blocking your IP address. A trace that stops short of the server points to a firewall block your host can lift. A WHOIS lookup shows whether the domain has…