How to reset a cPanel password from WHM

Your customers occasionally lose access to their cPanel accounts and need password resets. WHM provides a quick way to update their credentials without requiring them to access the control panel themselves.

You will locate the account in WHM’s List Accounts interface, enter a new password and confirm the change. The customer can then log in immediately with their updated credentials.

Before you begin

You need access to WHM. See our guide on accessing your control panel.
Customers should never have direct access to WHM.

Reset the cPanel password

WHM’s List Accounts page displays all cPanel accounts on your reseller hosting package. You will expand the account menu to access the password reset option.

Log in to WHM.
Access WHM through your control panel login page.
Open List Accounts.
Click List Accounts under the Favourites section on the WHM home page. This displays all cPanel accounts associated with your reseller package.

WHM home page showing the Favourites section with List Accounts option highlighted — The List Accounts option in WHM’s Favourites section.

Expand the account menu.
Find the customer’s account in the list and click the + symbol to the left of their username. This reveals account management options including password reset.

WHM List Accounts page showing an expanded account menu with password reset option visible — The expanded account menu showing password management options.

Enter the new password.
Type a secure password in the provided field. We recommend using a password manager to generate a strong credential.
Save the changes.
Click Change Password to update the account credentials. WHM processes the change immediately.

WHM password reset interface showing the password field and Change Password button — The password reset interface in WHM.

Confirm the update.
WHM displays a confirmation screen verifying the password change succeeded. The customer can now log in to cPanel with their new credentials.

WHM confirmation screen showing successful password change message — The confirmation screen after a successful password reset.

Troubleshooting

Password reset fails with an error

WHM may display an error if the account is suspended or if there are connectivity issues with the server.

Check that you can access your site and control panel normally.
Verify the account is not suspended in the List Accounts interface.
Contact our support team if the error persists after confirming account status.

Wrapping up

You have reset your customer’s cPanel password through WHM. The customer can now log in with their new credentials and access their hosting account immediately.

Review our guides on accessing your control panel and reseller hosting features to learn more about managing customer accounts through WHM.