Support Guides
Some familiarity with web hosting or the relevant control panel expected.
In cPanel's MultiPHP INI Editor, select your domain, set memory_limit to 256M and click Apply. Without cPanel, add define('WP_MEMORY_LIMIT', '256M'); to wp-config.php directly above the 'stop editing' comment. Confirm the new figure under Tools, Site Health,…
On the SkipDNS website, choose Regular or Multi-site from the Preview dropdown and paste your server's IP address into the IP field. The server IP address appears under Shared IP Address in cPanel's General Information panel. Enter your addon domain in the…
Run sudo su followed by a username to become that user with your own password, which needs sudo rights. Run su followed by a username to switch using the target account's password instead. Typing whoami shows which account is active, and exit returns you to…
Log in to cPanel and open MultiPHP Manager in the Software section. Tick each domain you want to change, pick a version from the PHP Version dropdown and click Apply. The new version takes effect immediately and only for the domains you ticked. Take a backup…
Open a command prompt or terminal and type ping followed by a domain name, IP address or hostname. Windows sends four packets by default and reports the response time for each. Replies under 100ms indicate a good connection for most uses. Packet loss above 5%…
The default nameservers are ns0.thundercloud.uk and ns1.thundercloud.uk. Set both at your domain registrar so the hosting manages DNS for the domain and connects it to your account. Records can then be added or changed through the DNS zone editor in your…
Open the email in Gmail, click the three-dot menu and choose Show original to see the full message headers. The sender's IP address follows the 'Received' or 'X-Originating-IP' labels in those headers. Paste the address into an IP lookup tool to see its…
Connect to the server over Secure Shell (SSH), move to the folder holding the file with cd, then run mysql -u username -p database < mysql_file.sql. The -p flag makes the command prompt for the database user's password. The terminal shows nothing while you…
In cPanel, open Email Deliverability, click Manage beside the domain and click Install the suggested record. For a custom Sender Policy Framework (SPF) record, open Zone Editor and add a TXT record on the domain name. A basic value is v=spf1 +a +mx ~all,…
With an SSL certificate installed, change both URL fields under Settings, then General, from http:// to https://. Use the Better Search Replace plugin to swap your old http:// address for the https:// version across every database table, after a dry run.…