Support Guides
Installing, configuring, and troubleshooting WordPress on your hosting package.
Open the image's File URL from Media, Library in a browser, and re-upload the file if it returns a 404 error. Wrong permissions also hide images, so set upload folders to 755 and files to 644. The Better Search Replace plugin can swap old HTTP image addresses…
In cPanel, open WordPress Management in the Domains section and click Plugins in the WordPress Toolkit navigation bar. Tick the plugins you want to turn off and click Deactivate above the list. Deactivated plugins then show an Inactive status. WordPress…
Check Tools, Site Health, Info, Media Handling in WordPress to confirm AVIF appears among the supported formats. WordPress has accepted AVIF uploads since version 6.5, provided the server's ImageMagick library supports them. Convert existing images with GIMP…
In cPanel's MultiPHP INI Editor, select your domain, set memory_limit to 256M and click Apply. Without cPanel, add define('WP_MEMORY_LIMIT', '256M'); to wp-config.php directly above the 'stop editing' comment. Confirm the new figure under Tools, Site Health,…
With an SSL certificate installed, change both URL fields under Settings, then General, from http:// to https://. Use the Better Search Replace plugin to swap your old http:// address for the https:// version across every database table, after a dry run.…
Go to your WordPress login page, click 'Lost your password?' and enter your username or email address to receive a reset link. If the email never arrives, open phpMyAdmin in cPanel and select the database named in wp-config.php. In the users table, edit your…
Run Check WordPress Integrity in WordPress Toolkit to replace altered core files, then scan the whole account with ImunifyAV. Check by hand for PHP files inside wp-content/uploads and for code using eval() or base64_decode(). Change every WordPress, FTP and…
Install the WP Mail SMTP plugin and set its mailer to Other SMTP, using an email account hosted on your own domain. Enter your domain as the SMTP host, choose port 587 with TLS, and tick Authentication with the full email address and password. Forms fail…
Log in to cPanel and click WordPress Management under Domains to use WordPress Toolkit, or open Softaculous Apps Installer under Software. Both tools ask for the same core details: an installation path, a site title and admin login credentials. WordPress…
Download every file in the WordPress folder, usually public_html, with an FTP client such as FileZilla. Export the database in phpMyAdmin by selecting it, clicking Export and pressing Go with the default settings. The database to export is the one named on…