Support Guides
Some familiarity with web hosting or the relevant control panel expected.
In FileZilla, open File, then Site Manager, click New Site and enter your server hostname, cPanel username and password. SFTP, the SSH File Transfer Protocol, runs on port 22 and encrypts the whole session, so it is the recommended choice. FTPS needs port 21…
First, use a site availability checker to see whether the site is down for everyone or only for you. A site that is down for everyone needs checks on the host's status page, account suspension, domain expiry and error logs. When only you cannot reach it,…
In the WordPress admin toolbar, hover over LiteSpeed Cache and click Purge All to clear every cached page. The same Purge All button sits on the LiteSpeed Cache Dashboard. To clear only CSS and JavaScript, a single URL or private cache, use the Purge tab on…
In WordPress, open LiteSpeed Cache, then Settings, click Show Advanced Options and choose the content delivery network (CDN) tab. Turn Enable CDN on and enter your CDN hostname, with its https prefix, as the CDN URL. Enter your domain after two slashes as the…
Delete plugins you no longer use, and run Query Monitor to find those generating the most queries on admin pages. Moving from PHP 7.4 or older to 8.1 or later gives the largest single speed gain. Further fixes help too: a 256M memory limit, a WP-Optimize…
Install WP Mail SMTP from Plugins and Add New Plugin, then choose Other SMTP as the mailer in its settings. Enter your server hostname or your domain's mail subdomain as the host, with TLS on port 587 and your full email address and mailbox password. Set the…
Any website that stores, processes or transmits card data must meet the Payment Card Industry Data Security Standard (PCI DSS). Taking payments through a processor such as Stripe keeps card data off your server and lowers your validation level, but…
Edit wp-config.php and change the WP_DEBUG line from false to true to show PHP errors on screen. To log errors privately, also set WP_DEBUG_LOG to true and WP_DEBUG_DISPLAY to false, and WordPress writes them to wp-content/debug.log. Set WP_DEBUG back to…
Upload the .sql dump to your home directory, connect over Secure Shell (SSH) and run mysql -u followed by the database user, -p and the database name, feeding the dump file in as input. Comment out any CREATE DATABASE or USE lines at the top of the dump…
Install the Safe SVG plugin from Plugins, then Add New Plugin, and activate it. WordPress blocks Scalable Vector Graphics (SVG) uploads by default because the files can carry embedded scripts. Safe SVG strips that code on upload, after which SVG files go into…