Support Guides

Intermediate

Some familiarity with web hosting or the relevant control panel expected.

How to add pagination in WordPress

Without pagination, WordPress loads all your posts onto a single page, which slows down load times and makes content harder to browse. Adding pagination splits your posts or content across multiple pages, giving visitors a cleaner experience and reducing the…

How to connect to cPanel hosting with FileZilla

FileZilla is a free, open-source FTP client available for Windows, macOS and Linux. It lets you transfer files between your computer and your hosting account, whether you are uploading a new website, downloading a backup or editing files directly on the…

My website is down: What should I do?

A website going offline can have several causes, from a temporary server issue to a DNS misconfiguration or a firewall block. Working through each possibility in order will help you identify the cause and get your site back online. This guide covers the most…

How to clear LiteSpeed Cache in WordPress

When you update content, change a theme or modify settings in WordPress, visitors may still see an older cached version of your site. Clearing the LiteSpeed Cache forces WordPress to serve fresh pages so your changes appear immediately. This article covers…

How to configure WordPress to use a CDN

A content delivery network (CDN) serves your site’s static files – images, CSS and JavaScript – from servers located closer to your visitors. This reduces the distance data travels, which lowers page load times and reduces the load on your…

How to fix a slow WordPress admin panel

A slow WordPress admin panel makes routine site management harder than it needs to be. Pages that take several seconds to load in the dashboard are usually caused by a combination of resource-heavy plugins, an unoptimised database and a PHP version that is…

How to send WordPress emails via SMTP

By default, WordPress sends emails using PHP’s built-in mail function. Emails sent this way carry no authentication, which means spam filters on the receiving end often block or discard them before they reach the inbox. Switching to SMTP lets your…

PCI compliance for web hosting

If your website accepts card payments, the Payment Card Industry Data Security Standard (PCI DSS) applies to you. Meeting these requirements protects your customers’ payment data and keeps you able to process card transactions. This article explains…

How to enable WP_DEBUG in WordPress

When your WordPress site shows a blank white screen or behaves unexpectedly, PHP errors are often the cause. WordPress includes a built-in debugging system that you can activate by editing a single configuration file, giving you visibility of the errors your…

How to add your email to iPhone or iPad

If you have created an email account in cPanel, you can add it to the built-in Mail app on your iPhone or iPad. Once configured, you can send and receive email directly from your device using secure IMAP and SMTP connections. Before you begin You need an…