Support Guides
Focused, task-driven articles covering a single action or process.
If you have created an email account in cPanel, you can add it to the built-in Mail app on your iPhone or iPad. Once configured, you can send and receive email directly from your device using secure IMAP and SMTP connections. Before you begin You need an…
Importing a large database through phpMyAdmin can fail mid-way due to connection timeouts or file size limits, leaving your database in an incomplete state. Running the import over SSH sends the file directly to MySQL from the server, bypassing those…
WordPress does not allow SVG file uploads by default, treating them as a security risk because SVGs can contain embedded scripts. The Safe SVG plugin sanitises SVG files on upload, removing potentially harmful code so you can use them safely through the Media…
Password-based SSH logins are vulnerable to brute-force attacks. Key pair authentication replaces your password with two cryptographic files: a private key that stays on your Mac and a public key that you upload to your cPanel account. Only someone holding…
The cURL error 60: SSL certificate problem: certificate has expired error appears in WordPress when outgoing HTTP requests fail SSL verification. This breaks plugin and core updates, third-party API calls and any feature that uses WordPress’s HTTP API…
Strapi is an open-source headless CMS built on Node.js that lets you create content APIs and manage structured content from a browser-based admin panel. This guide covers installing Strapi on a CloudPanel VPS, from setting up Node.js through to accessing the…
MX (Mail Exchange) records tell the internet which mail servers handle email for your domain. If you are switching to a third-party email provider or setting up custom mail routing, you will need to update these records in cPanel’s Zone Editor. This…
Web servers and APIs often block or rate-limit requests that arrive without a user-agent string. This happens because missing user agents are a common trait of poorly configured scripts and automated abuse. Setting a descriptive user-agent string in your…
When working with time-sensitive data in MongoDB, you often need to retrieve documents that fall within a specific date window. MongoDB stores dates in BSON format as 64-bit integers representing milliseconds since the Unix epoch, which makes date comparisons…
Your DNS resolver translates domain names into IP addresses every time you visit a website. Switching to a faster or more reliable resolver can reduce lookup times and help you reach sites that your current resolver handles poorly. This guide walks you…