Two-factor authentication (2FA) requires you to enter a time-based code from an authenticator app each time you log in, in addition to your password. This prevents unauthorised access even if your password is compromised.
You will install an authenticator app on your device, then link it to your client portal account by scanning a QR code. The process takes a few minutes and 2FA activates immediately.
Before you begin
- Install a free authenticator app on your smartphone or device. Compatible apps include Google Authenticator (Android, iOS) and Microsoft Authenticator (Android, iOS, Windows).
- You need access to your UWH client portal login credentials.
Enable two-factor authentication
2FA is configured from your profile settings in the client portal. The setup wizard generates a QR code that you scan with your authenticator app to create the link between your account and your device.
- Log in to your client portal.
Access the UWH client portal and sign in with your email address and password. - Open security settings.
Click your profile name in the top-right corner of the portal. From the dropdown menu, select 2FA / Security Settings. - Start the setup.
Click Enable Authentication, select your preferred 2FA method, then click Get Started. - Scan the QR code.
A QR code appears on screen. Open your authenticator app, select the option to add a new account, and scan the code. The app generates a six-digit one-time password (OTP). - Enter the verification code.
Type the six-digit OTP from your authenticator app into the verification field on screen and click Submit. - Save your backup code.
A backup recovery code appears after successful verification. Store this code in a secure location – you will need it to regain access if you lose your device or authenticator app.
A confirmation message confirms that 2FA is now active. From this point, every login to the client portal will prompt you for a verification code from your authenticator app.
Log in with 2FA enabled
After enabling 2FA, the login process has an additional step. Enter your email address and password as normal, then open your authenticator app to retrieve the current six-digit code and enter it when prompted. Codes refresh every 30 seconds, so enter the code shown before it changes.
Disable two-factor authentication
If you need to remove 2FA from your account, you can do so from the same settings page.
- Open security settings.
In the client portal, click your profile name and select 2FA / Security Settings. - Disable authentication.
Click Disable Authentication and confirm when prompted. 2FA is removed from your account immediately.
Troubleshooting
Lost access to your authenticator app
If you no longer have access to your authenticator app, use the backup recovery code you saved during setup to log in. If you did not save a backup code, open a support ticket to verify your identity and regain access to your account.
Verification code not accepted
TOTP codes are time-sensitive and valid for 30 seconds. If your code is rejected, check that the time on your device is accurate. Many authenticator apps include a time synchronisation option in their settings that corrects small drifts.
Wrapping up
You enabled two-factor authentication on your UWH client portal account. Your account now requires a time-based verification code on every login, providing protection against unauthorised access even if your password is ever exposed.
We recommend keeping your backup recovery code stored securely and reviewing your other account security settings. See our guide on changing your account password for additional steps to keep your account secure. Explore our secure hosting options for further protection for your websites and services.
