Support Guides
Guides for making the most of your shared hosting package, covering common setup tasks and day-to-day management.
phpMyAdmin’s upload limit prevents you from importing large SQL files directly through the interface. The command line bypasses this restriction and allows you to restore databases of any size. You will connect to your server via SSH, navigate to your…
Contact forms and login pages attract automated spam and brute force attacks without protection. Bots submit fake enquiries through your forms and attempt to guess admin passwords, wasting your time and potentially compromising your site. You will add Google…
Email spoofing allows spammers to forge sender addresses and impersonate legitimate domains. An SPF record prevents this by publishing a list of authorised mail servers for your domain. When receiving mail servers check your SPF record, they can verify…
Hotlinking occurs when another website embeds your images or files directly from your server. Every time someone visits their page, your server handles the request and you pay for the bandwidth. This slows your site down, increases server load and can push…
Website access failures prevent visitors from reaching your site, sometimes displaying error messages and sometimes showing nothing at all. These issues stem from firewall blocks, DNS misconfigurations, malware infections or domain problems. You will diagnose…
AccelerateWP speeds up WordPress sites through advanced caching, image optimisation, minification and CDN integration. The tool works on new and existing WordPress installations and is accessible through cPanel, Plesk or directly within WordPress. You will…
Git tracks file changes across your project, allowing multiple developers to work on the same codebase without conflicts. You can create repositories directly in cPanel, clone existing projects from GitHub or GitLab and manage branches without command-line…
JetBackup 5 gives you direct access to your hosting account backups through cPanel. You can restore individual files, complete directories or entire databases without contacting support. This prevents data loss from accidental deletions, failed updates or…
Nginx reverse proxy cache stores temporary copies of your website’s content. When visitors access your site, Nginx serves the cached version directly instead of processing each request through your primary web server. This reduces server load and speeds…
iCloud Mail provides advanced spam filtering and automatic synchronisation across Apple devices. Connecting your custom domain to iCloud Mail gives you professional email addresses while keeping your inbox separate from your hosting package. You will…