How to manage billing and payment methods

Managing your billing details helps you track spending and plan budgets, and it keeps your records auditable. You need to keep payment methods current to avoid service interruptions and ensure invoices are paid on time.

Through your client area you will update payment methods and configure recurring payments. You can also view your billing history. Once set up, your services renew automatically and you maintain full visibility of all transactions.

Add or update payment methods

Your client area stores all payment methods. You can add new cards, edit existing details or remove outdated methods. Keeping these current prevents failed payments and service interruptions.

1. Access the payment methods page. Log in to your client area, open the Billing menu in the top bar and click Payment Methods. You can also open it from the account menu, which is your name at the top right.

The Billing menu in your client area, with Payment Methods outlined.

1. Add a new payment card. On the Payment Methods page, click the green Add New Credit Card button above the table of saved methods and enter your card details. This card becomes available for manual payments and automatic renewals.

The Add New Credit Card button on the Payment Methods page.

1. Edit existing payment methods. Click Edit next to any saved card to update expiry dates or billing addresses. Changes take effect immediately.

Editing an existing payment card.

Pay invoices with PayPal

PayPal offers two payment options: one-time payments for individual invoices and recurring subscriptions for automatic renewals. One-time payments require manual action for each invoice, while subscriptions handle renewals automatically.

1. Open your invoice. In the top bar, click Billing, then My Invoices, and click the invoice you want to pay.

An invoice with PayPal payment options.

1. Complete the payment. Click PayPal Checkout, log in to your PayPal account and confirm the payment. The invoice is marked as paid once PayPal processes the transaction.

The PayPal payment confirmation window.

Set up PayPal recurring payments

Recurring payments automate invoice settlement. PayPal charges your account automatically when each invoice is generated, removing the need for manual payments.

1. Initiate the subscription. Open your invoice and click PayPal Subscribe. This opens a PayPal window showing subscription details.
2. Review subscription terms. Use the dropdown menu to view billing frequency, amount and renewal dates. Verify these match your service terms.

Reviewing PayPal subscription details.

1. Confirm the subscription. Click Agree and Subscribe to activate recurring payments. PayPal will charge your account automatically for future invoices.

Confirming your PayPal subscription agreement.

Manage PayPal subscriptions

You control all PayPal subscriptions through your PayPal account. This includes changing payment sources and updating amounts, as well as cancelling agreements. Only you can modify these settings; we cannot make changes on your behalf.

1. Access PayPal settings. Log in to PayPal, click Settings and select Payments.
2. Open subscription management. Select Subscriptions and saved businesses or Automatic Payments, whichever your account shows, to view all active agreements.
3. Modify your subscription. Select the relevant agreement to change funding sources or cancel the subscription. To update payment amounts, you must cancel the existing agreement and create a new one through your invoice.

Managing PayPal subscriptions and pre-approved payments.

Price changes require you to recreate your PayPal agreement. We cannot update existing agreements automatically, so watch for billing notifications and update your subscription when prices change.

Manage Worldpay FuturePay agreements

FuturePay agreements handle recurring card payments through Worldpay. You manage these directly through the Worldpay portal, not your client area.

1. Access the Worldpay portal. Visit the Worldpay login page and enter your username and password. You received these credentials in your FuturePay confirmation email.
2. Select your agreement. The recurring payments screen displays all active agreements. Click the agreement ID that corresponds to your UWH services.
3. Update payment details. Click Change Payment Details at the top of the screen. Enter your new card information and click Submit to save the changes.
4. Process the next payment. Worldpay will use the updated card for your next scheduled payment. Alternatively, open your invoice in the client area and click Pay Now to process an immediate payment with the new details.

View billing history

Your billing overview shows all transactions and payment history for each service, along with renewal dates. This helps you track spending and verify that payments processed correctly.

1. Open service management. In the top bar, click Services, then My Services, and click the service you want to review.
2. View billing details. Scroll to the bottom of the service page to see your complete billing overview, including past invoices, renewal dates and payment methods used.

Viewing billing details for an individual service.

Troubleshooting payment issues

Payment method declined

Card payments fail when details are outdated or your bank blocks the transaction. This prevents automatic renewals and can lead to your services being suspended.

Verify your card expiry date and billing address are current, and contact your bank to confirm they are not blocking payments to UWH. If the card still fails, try adding a different payment method as a backup.

PayPal subscription not processing

PayPal subscriptions fail when your PayPal balance is insufficient or your linked payment method is invalid. You must resolve these issues directly through PayPal.

Log in to PayPal and verify your funding source is valid, then check that your subscription remains active in PayPal settings. If the subscription was cancelled, create a new one through your next invoice.

Cannot access Worldpay portal

Lost Worldpay credentials prevent you from managing FuturePay agreements. You need these to update card details or cancel recurring payments.

Search your email for “Worldpay FuturePay” to locate your original confirmation, or use the password reset option on the Worldpay login page. If you still cannot recover access, contact our support team.

Further reading on payment security

We recommend reviewing your payment methods quarterly. Remove outdated cards and verify expiry dates. Confirm that recurring payments remain active. This prevents service interruptions and reduces the risk of failed renewals. You should also change your client area password regularly, particularly after managing payment information.

Next steps

You can now manage all billing aspects through your client area. You added payment methods and configured recurring payments. You also reviewed your billing history. Your services will renew automatically when payment details remain current.

Keep your contact details updated so renewal reminders reach you. Review your billing overview monthly to verify that charges match your active services. Our hosting plans include transparent billing with no hidden fees.