Support Guides
Setting up and managing email across all hosting services, including third-party mail clients and applications.
Type your domain followed by /webmail into a browser, or add :2096 after the domain. Log in with the full email address and its password, then choose Roundcube or Horde. In cPanel, the Check Email button beside a mailbox in Email Accounts opens it without a…
In cPanel, open Autoresponders in the Email section and click Add Autoresponder. Enter the email address, then fill in the From, Subject and Body fields, leaving the character set as UTF-8. Set a start time, and leave the stop time blank to run indefinitely…
In the Gmail app, tap your profile picture, choose Add another account, then Other (IMAP), and enter your full email address and password. Use your domain name as the server address for both incoming and outgoing mail. Incoming mail uses port 993 and outgoing…
Log in to cPanel, open Forwarders in the Email section and click Add Forwarder. Type the part of the address before the @ sign and pick the domain from the dropdown. Choose 'Forward to email address' and enter the destination, which can be on your own domain…
In Outlook, go to File, then Add Account, enter your full email address and click Connect. If detection fails, choose manual setup, pick IMAP or POP3 and enter your domain name as both the incoming and outgoing server. Under More Settings, tick the option…
Email attachments on shared hosting are limited to 20MB. The limit sits between common provider caps: Gmail allows 25MB, Outlook.com 20MB and Exchange 10MB by default. A message larger than the recipient's limit fails to deliver. Files over 20MB are better…
Point your domain's mail exchanger (MX) records at Google instead of your hosting server. In cPanel, set Email Routing to Remote Mail Exchanger, then use Zone Editor to delete the old MX records and add Google's five. In Plesk, untick Activate Mail Service on…
In the client area, open your cPanel service, go to its Manage tab and use Quick Create Email Account. In cPanel, open Email Accounts in the Email section, click Create, enter a username and generate a password. In Plesk, open Mail and click Create Email…
Start with the bounce message, which records the filter rule and spam score that blocked the email. Check your domain against blocklists such as Barracuda and Spamhaus, and request delisting if it appears. A missing or incorrect Sender Policy Framework (SPF)…
Open cPanel and click Encryption in the Email section to create a GNU Privacy Guard (GPG) key pair. Enter your name and the email address to protect, then use the Password Generator for a strong passphrase. Click Generate Key and refresh the page to see the…